At BOLONEY, every product is specially manufactured after you place an order — fresh, made-on-order, and quality-checked with care. Because of this model, we only accept returns and replacements in cases where something genuinely went wrong on our side. Here’s our honest and simple Return & Replacement policy:

🛍️ When Returns or Replacements Are Accepted

We only accept returns or replacements if:

• A wrong product was delivered
• The product arrived damaged
• The product is defective

These are the only valid reasons for return or replacement.
We do not accept returns for:

• Customer liking or preference
• Size mismatch due to incorrect customer selection
• Minor differences in color/appearance due to screen settings
• Change of mind

This helps us protect our made-on-order system, reduce waste, and maintain affordable pricing.

⏱️ Return/Replacement Window

The return/replacement request must be made:

🗓️ Within 7 days from the date of delivery, including the day of delivery.

For example:
If your order is delivered on the 1st, the return window is open until the 7th.

Requests made after this period will unfortunately not be eligible.

📦 Condition for Approval

To process your return or replacement smoothly:

• The issue must be clearly shown through images or video
• The product should be unused and in the same condition as received
• All tags, labels, and packaging must be intact

Once our team reviews and approves your request, we will arrange the reverse pickup.

💸 Refund Information

This policy only covers return and replacement rules.
Refund details are mentioned clearly in our Refund Policy.

However, for clarity:

✔️ If your case qualifies for a refund (wrong/damaged/defective product on:

Your refund will be credited to your bank account within 7 days after the returned product is received and approved by our quality team.

We keep the process transparent, smooth, and customer-first.

❤️ Thank You for Supporting BOLONEY

As a made-on-order brand, this policy helps us:

✨ Reduce unwanted returns
✨ Keep prices affordable
✨ Prevent material waste
✨ Maintain fairness for all customers

Thank you for supporting BOLONEY and for understanding how we operate.
Your trust means everything to us.

Got Questions? Holler at Us!

We may be called BOLONEY, but our support isn’t.
📩 care@boloney.in
📞 +91 8330828198
Mon–Sat | 10 AM – 5 PM
We reply faster than you pick an outfit 😉
BOLONEY — OWN YOUR OWN